No matter what industry you’re in or your goals for your business, there’s one thing that’s true of any marketing campaign. <\/p>\n
If you’re serious about succeeding, you need to know your audience intimately, and a well-rounded buyer persona<\/a> (or several) can be a massive help in that arena. <\/p>\n Buyer personas can help you get a better read on who’s perfect for your products<\/strong> and how best to market to them.<\/p>\n But knowing which types of consumers are the right fit for what your company offers isn’t the entire picture. <\/p>\n You also need to know who not <\/em>to market to, so you can spend your precious marketing dollars where they’ll count for the most. <\/p>\n Negative buyer personas can help you identify those people and help you make progress toward your marketing goals.<\/p>\n Keep reading to learn more.<\/p>\n Creating great buyer personas that accurately describe your best, most desirable customers is only partially about knowing what qualities, demographics, and values to look for. <\/p>\n It’s just as helpful to fully understand what you’re not <\/em>looking for and why.<\/strong><\/p>\n Negative buyer personas help you deepen your understanding of your ideal customers and make your marketing efforts more accurate. <\/p>\n Unpacking why your products aren’t good fits for some users can help you discover new reasons why they’re perfect for others and finetune your marketing efforts accordingly.<\/p>\n Teams members like sales agents and customer service<\/a> reps aren’t just the people who deal directly with your customers. <\/p>\n They’re also in the best possible position to identify prospects that are terrible fits for the product early on before <\/em>they add up to a fortune in wasted effort for your company.<\/p>\n When your sales and customer care teams better understand what makes someone a poor conversion prospect, they’re better equipped to do their jobs well. <\/strong><\/p>\n They’ll also be better able to tell the difference between a genuinely poor fit and a customer who may still be a great <\/em>fit despite being a bit demanding.<\/p>\n It’s important to understand that fitting a negative buyer persona doesn’t make a failing or lost customer a bad person or a waste of time, in general. <\/p>\n Your products simply couldn’t solve their problems, and it’s worth your while to figure out where (and why) they fell short.<\/strong><\/p>\n The issue could be a shortcoming in the product itself, or it might be marketing material<\/a> that isn’t thorough enough at explaining what a product is and who it’s for. <\/p>\n Whatever the case may be, getting to the bottom of things helps you create better products, a more well-rounded catalog, and more effective marketing material.<\/p>\n Sometimes negative buyer personas get a bit of a bad rap, like you\u2019re just compiling a list of people never to talk to again. But actually, it\u2019s more about learning\u2014really digging into the feedback that \u201cfailed fits\u201d leave behind. Maybe it hurts a little to admit someone\u2019s just not your target, especially when you\u2019ve poured energy into chasing every lead. But when you shift and embrace that not everyone should be your customer, you can actually cut a lot of wasted time. It sort of liberates your marketing team, oddly enough.<\/p>\n Also worth mentioning\u2014the line between a true negative persona and a tough-but-worthwhile customer can get blurry. It\u2019s not always clear-cut or obvious, and in real life, things rarely fit neatly into a spreadsheet. There are always exceptions. Sometimes a prospect that checks all the \u201cbad fit\u201d boxes turns around after a year and becomes a loyal fan (that\u2019s happened to us a few times, surprisingly). So yes, keep these personas updated, but don\u2019t get so rigid that you miss genuine opportunities hiding in the \u201cno\u201d pile.<\/p>\n Now that you know a bit about why <\/em>you should include negative buyer personas in your ongoing marketing strategy, it’s time to get to work creating some effective ones. <\/p>\n Here are a few essential tips to get you started.<\/p>\n When generating accurate negative buyer personas, the main goal is to identify situations where the time, energy, and costs of acquiring a person as a customer exceed the value you’re likely to get back in return. <\/strong><\/p>\n Some critical red flags to keep an eye out for include the following.<\/p>\n Sometimes it’s not a lack of genuine interest but a lack of means that keeps a customer from being a good fit for a product. <\/p>\n For instance, teens and students might be very <\/em>interested in your company’s high-end stereo equipment but still have a low likelihood of buying because it’s way out of budget.<\/p>\n A great marketing campaign and talented sales team may eventually be able to convert a prospect who isn’t ideal, but it still may not add up to a win. <\/p>\n If they don’t stay subscribed to your service or continue to purchase your products, they may not generate a high enough return on their acquisition cost<\/a> to have been worth it.<\/p>\n Every business owner knows what it’s like to deal with a customer who’s so problematic. They’re literally more trouble than they’re worth.\u00a0<\/p>\n They’re the ones who take up a lot of a sales rep’s time without ever actually closing a sale or who consistently return the products they do buy. Some just plain expect the impossible from the product.<\/p>\n These behaviors hint at a high retention cost for that customer \u2014 possibly even one that exceeds their acquisition cost \u2014 so it’s helpful to know how to identify them early.<\/p>\n As with standard buyer personas, negative buyer personas require a foundation in research if they’re going to help you meet your goals. <\/p>\n Again, interviews with your sales reps, customer service department, and marketing teams are great places to start. <\/p>\n These people know better than anyone who seems to be attracted to your content<\/strong> and marketing campaigns despite not buying or using your products.<\/p>\n Customer surveys<\/a> and interviews can also be quite helpful here. Ensure you’re interviewing or surveying people who return products, cancel services, or underspend to find out why. <\/p>\n Look for common threads between those customers, and add those elements to your negative buyer personas. <\/p>\n Take a look at additional user data attached to those customers for even more insight.<\/p>\n Once you’ve identified key trigger factors and telltale behaviors for your various negative buyer personas, it’s time to tag your personas and keep track of them on an ongoing basis to learn more. <\/p>\nThey help you better refine your ideal buyer personas<\/h3>\n
They can help make your sales and customer service teams more effective<\/h3>\n
They can help you build a better product catalog<\/h3>\n
How to Create Negative Buyer Personas<\/h2>\n
1. Know the red flags that signal a bad fit<\/h3>\n
They can’t comfortably afford the product<\/h4>\n
They represent a low return on your marketing investment.<\/h4>\n
They behave in ways that suggest they’re a problem customer<\/h4>\n
2. Do plenty of research<\/h3>\n
3. Tag and track each profile to gauge performance<\/h3>\n