{"id":82020,"date":"2022-05-05T19:41:15","date_gmt":"2022-05-05T19:41:15","guid":{"rendered":"https:\/\/rockcontent.com\/?p=82020"},"modified":"2025-09-19T00:20:37","modified_gmt":"2025-09-19T03:20:37","slug":"mcdonalds-and-bk-misleading-ads","status":"publish","type":"post","link":"https:\/\/pingback.com\/en\/resources\/mcdonalds-and-bk-misleading-ads\/","title":{"rendered":"What McDonald&#8217;s And Burger King&#8217;s Misleading Advertising Accusations Teach Us About Marketing And Brand Trust"},"content":{"rendered":"\n<p>After almost one month of publicizing its new sandwich in Brazil, <a href=\"https:\/\/brazilian.report\/liveblog\/2022\/04\/29\/mcdonalds-misleading-burger-mcpicanha\/\" target=\"_blank\" rel=\"noreferrer noopener\">McDonalds had to withdraw it from circulation<\/a> after accusations that the burger \u201cMcPicanha\u201d (something like McRump) does not actually have any rump cap in its composition, but rather a sauce that gives the product its flavor and name. The burger launch was even advertised on Brazil&#8217;s biggest reality show, Big Brother Brasil, bringing a lot of hype to the product.<\/p>\n<p>Not to be left behind was its competitor, Burger King. Burger King also triggered a PROCON (a consumer protection bureau in Brazil, similar to CFPB) investigation for <a href=\"https:\/\/brazilian.report\/liveblog\/2022\/05\/02\/mcdonalds-burger-king-whopper\/\" target=\"_blank\" rel=\"noreferrer noopener\">misleading the consumer with the \u201cRibs Whopper\u201d sandwich<\/a>. Launched at the end of 2021, like McDonalds, is not made with the meat that gives the sandwich its name, but rather with the sauce giving its aroma and the flavor.<\/p>\n<p>In addition to being triggered by authorities, both cases had negative repercussions on social media from consumers, who were not happy when they learned that the two sandwiches were not exactly what they expected. The companies had to answer it and even change their menu.<\/p>\n<p><script src=\"https:\/\/ionfiles.scribblecdn.net\/scripts\/ionizer-1.3.min.js\" data-ion-embed-hash=\"eyJ1cmwiOiIvL2ludGVyYWN0aXZlLnJvY2tjb250ZW50LmNvbS90aGViZWF0LWJhbm5lcj9faW9uX3RhcmdldD1lbWJlZC0xLjAiLCJpZCI6Il9pb25faW9uaXplcl8xNjQzMzkxMzYyMzY3IiwiYXBwZW5kUXVlcnkiOmZhbHNlfQ==\"><\/script><\/p>\n<h2 class=\"wp-block-heading\">Fake burgers?<\/h2>\n<p>McDonalds&#8217; case happened at the end of April and, since then, the company apologized for the misleading nature of the advertisement. In an official statement to the website <a href=\"https:\/\/economia.uol.com.br\/noticias\/redacao\/2022\/04\/27\/pagina-denuncia-que-novos-mcpicanhas-do-mcdonalds-nao-tem-picanha.htm\" target=\"_blank\" rel=\"noreferrer noopener\">UOL<\/a>, they said \u201cthe launches bring the novelty of the exclusive Picanha-flavored sauce (with a natural aroma of Picanha), a new presentation and a different hamburger in composition and size\u201d.<\/p>\n<p>Since then, the food company removed the sandwich from all Brazilian restaurants. The advertising watchdog CONAR opened an investigation about the case.<\/p>\n<p>At the beginning of May, Burger King was criticized for the same practice. The \u201cRibs Whopper\u201d burger only contained \u201cribs aroma and flavor\u201d, no pork ribs whatsoever. The company said they were \u201calways clear\u201d about their ingredients, whatever that means. \u201cRibs Whopper\u201d burger was launched at the end of 2021, but after the McPicanha scandal, the misleading advertising came to light to people and the media.<\/p>\n<p>What\u2019s almost amusing is how quickly these PR crises spill over from TV promos to timeline outrage. On Twitter, it didn\u2019t take long\u2014folks began pulling up ingredient lists and posting receipts, tagging both McDonalds and BK with memes and choice words. In 2025, this kind of instant, crowd-sourced detective work is its own force. Brands know it; their crisis teams probably have keyword alerts set up for every product launch. Doesn\u2019t matter how slick the ad is if a single tweet can snowball the whole thing into a trending hashtag before your coffee break is over.<\/p>\n<p>Even the way these brands scrambled to respond was almost part of the spectacle. Comment sections under their official posts turned into public complaint desks, with users sharing side-by-side photos and swapping jokes about \u201cphantom picanha.\u201d For marketers watching from the sidelines, it was probably both a nightmare and a crash course in real-time damage control. If you listened closely, you could almost hear the sighs from legal and comms as they rewrote statements at midnight. It\u2019s a different battlefield now\u2014one where a misstep doesn\u2019t disappear; it just becomes part of the internet\u2019s running archive.<\/p>\n<p>All of this shows a weird shift in consumer power too. A few years ago, a misleading ad might have barely registered\u2014now, one viral video and the company is rewriting menu boards. It\u2019s almost as if brands are playing whack-a-mole with transparency: say one thing in small print, hope it slips by, get called out, scramble to fix the messaging. Ironically, these bursts of honesty that follow scandals can build more goodwill than all their polished PR hands ever tried to create. People just want to know what they\u2019re eating. Is that so much to ask?<\/p>\n<p>The ripple effects of such a public callout often linger much longer than the news cycle. People don\u2019t just forgive and forget\u2014a lot start sharing their own minor gripes, suddenly recalling every time a sandwich or product didn\u2019t quite match the promise. It\u2019s like these incidents unlock collective memory, fueling an ongoing conversation about trust, honesty, and that uncomfortable moment when a brand overpromises. So it\u2019s hardly surprising that the scrutiny keeps ramping up. In 2025, with everyone glued to their phones, it\u2019s basically impossible for companies to tuck away a misleading claim and hope for the best.<\/p>\n<p>After the backlash, Burger King changed the burger name to &#8220;Pork Shoulder Whopper&#8221;.<\/p>\n<p>Both companies said they included information about ingredients in the advertisements, informing that both \u201cpicanha\u201d and \u201cribs\u201d were mere flavors added to the burger. But they chose to include this information in very small letters, which can mislead consumers.<\/p>\n<h2 class=\"wp-block-heading\">What about consumer confidence?<\/h2>\n<p>Consumer confidence is shaken and it will take time to win it back. In addition to the trust that was broken with the brands, trust in the segment was also harmed.<\/p>\n<p><a href=\"https:\/\/www.businessinsider.com\/false-advertising-scandals-2016-3\" target=\"_blank\" rel=\"noreferrer noopener\">We have several cases of brands<\/a> that were inconsistent with their speech and positioning and had a drop in consumer confidence recently by omitting information about the function, manufacturing method or composition of their products.<\/p>\n<p>For example, <a href=\"https:\/\/ethicalelephant.com\/is-loreal-cruelty-free\/#:~:text=Avoid%20%E2%80%93%20Animal%20Tested.-,Is%20L'Oreal%20Vegan%3F,Oreal%20is%20not%20cruelty%2Dfree.\" target=\"_blank\" rel=\"noreferrer noopener\">vegan beauty products that were being tested on animals<\/a>, products that were <a href=\"https:\/\/consumer.ftc.gov\/articles\/truth-behind-weight-loss-ads\" target=\"_blank\" rel=\"noreferrer noopener\">positioned as fitness and healthy but were actually super caloric<\/a>, among others. The list is long, and although it seems common, brands need to run in the opposite direction of this trend.<\/p>\n<p>Mainly because this movement brought distrust from consumers, who began to lose confidence in brands, then in the segments that were at the center of these scandals and now it has become a buying behavior. Consumers began to research more before accepting brands\u2019 speeches.<\/p>\n<p>According to a <a href=\"https:\/\/business.adobe.com\/uk\/blog\/the-latest\/2022-trust-report-building-customer-trust-is-the-foundation-of-digital-business-growth-uk\" target=\"_blank\" rel=\"noreferrer noopener\">survey conducted by Adobe<\/a>, which interviewed nearly 6,000 consumers, more than half (57%) would stop buying products from a brand after a breach of trust.<\/p>\n<p>The same Adobe research shows that 7 out of 10 business leaders find it harder to earn and maintain consumer trust today than it was two years ago. And this is a warning for brands, since <a href=\"https:\/\/pingback.com\/en\/resources\/brand-trust\/\" target=\"_blank\" rel=\"noreferrer noopener\">Brand Trust<\/a> is already an old subject within companies, but it is necessary to bring this topic up for discussion again.<\/p>\n<p>After the backlash, McDonalds and Burger King were transparent, friendly and admitted the mistake. Which is a good way to go, as, in the same Adobe report, 71% of respondents said that brands should show empathy by looking at what is being offered from the consumer&#8217;s perspective and understanding what is important to them.<\/p>\n<p>In the Instagram post below, BK is apologizing to their customers and saying they were changing the burger&#8217;s name to &#8220;Pork Shoulder Whopper&#8221; to avoid misleading consumers.<\/p>\n<blockquote class=\"instagram-media\" data-instgrm-captioned data-instgrm-permalink=\"https:\/\/www.instagram.com\/p\/CdGxqRzJ97W\/?utm_source=ig_embed&amp;utm_campaign=loading\" data-instgrm-version=\"14\" style=\" background:#FFF; border:0; border-radius:3px; box-shadow:0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width:540px; min-width:326px; padding:0; width:99.375%; width:-webkit-calc(100% - 2px); width:calc(100% - 2px);\">\n<div style=\"padding:16px;\"> <a href=\"https:\/\/www.instagram.com\/p\/CdGxqRzJ97W\/?utm_source=ig_embed&amp;utm_campaign=loading\" style=\" background:#FFFFFF; line-height:0; padding:0 0; text-align:center; text-decoration:none; width:100%;\" target=\"_blank\" rel=\"noopener\"> <\/p>\n<div style=\" display: flex; flex-direction: row; align-items: center;\">\n<div style=\"background-color: #F4F4F4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;\"><\/div>\n<div style=\"display: flex; flex-direction: column; flex-grow: 1; justify-content: center;\">\n<div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;\"><\/div>\n<div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;\"><\/div>\n<\/div>\n<\/div>\n<div style=\"padding: 19% 0;\"><\/div>\n<div style=\"display:block; height:50px; margin:0 auto 12px; width:50px;\"><svg width=\"50px\" height=\"50px\" viewBox=\"0 0 60 60\" version=\"1.1\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\"><g stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\"><g transform=\"translate(-511.000000, -20.000000)\" fill=\"#000000\"><g><path d=\"M556.869,30.41 C554.814,30.41 553.148,32.076 553.148,34.131 C553.148,36.186 554.814,37.852 556.869,37.852 C558.924,37.852 560.59,36.186 560.59,34.131 C560.59,32.076 558.924,30.41 556.869,30.41 M541,60.657 C535.114,60.657 530.342,55.887 530.342,50 C530.342,44.114 535.114,39.342 541,39.342 C546.887,39.342 551.658,44.114 551.658,50 C551.658,55.887 546.887,60.657 541,60.657 M541,33.886 C532.1,33.886 524.886,41.1 524.886,50 C524.886,58.899 532.1,66.113 541,66.113 C549.9,66.113 557.115,58.899 557.115,50 C557.115,41.1 549.9,33.886 541,33.886 M565.378,62.101 C565.244,65.022 564.756,66.606 564.346,67.663 C563.803,69.06 563.154,70.057 562.106,71.106 C561.058,72.155 560.06,72.803 558.662,73.347 C557.607,73.757 556.021,74.244 553.102,74.378 C549.944,74.521 548.997,74.552 541,74.552 C533.003,74.552 532.056,74.521 528.898,74.378 C525.979,74.244 524.393,73.757 523.338,73.347 C521.94,72.803 520.942,72.155 519.894,71.106 C518.846,70.057 518.197,69.06 517.654,67.663 C517.244,66.606 516.755,65.022 516.623,62.101 C516.479,58.943 516.448,57.996 516.448,50 C516.448,42.003 516.479,41.056 516.623,37.899 C516.755,34.978 517.244,33.391 517.654,32.338 C518.197,30.938 518.846,29.942 519.894,28.894 C520.942,27.846 521.94,27.196 523.338,26.654 C524.393,26.244 525.979,25.756 528.898,25.623 C532.057,25.479 533.004,25.448 541,25.448 C548.997,25.448 549.943,25.479 553.102,25.623 C556.021,25.756 557.607,26.244 558.662,26.654 C560.06,27.196 561.058,27.846 562.106,28.894 C563.154,29.942 563.803,30.938 564.346,32.338 C564.756,33.391 565.244,34.978 565.378,37.899 C565.522,41.056 565.552,42.003 565.552,50 C565.552,57.996 565.522,58.943 565.378,62.101 M570.82,37.631 C570.674,34.438 570.167,32.258 569.425,30.349 C568.659,28.377 567.633,26.702 565.965,25.035 C564.297,23.368 562.623,22.342 560.652,21.575 C558.743,20.834 556.562,20.326 553.369,20.18 C550.169,20.033 549.148,20 541,20 C532.853,20 531.831,20.033 528.631,20.18 C525.438,20.326 523.257,20.834 521.349,21.575 C519.376,22.342 517.703,23.368 516.035,25.035 C514.368,26.702 513.342,28.377 512.574,30.349 C511.834,32.258 511.326,34.438 511.181,37.631 C511.035,40.831 511,41.851 511,50 C511,58.147 511.035,59.17 511.181,62.369 C511.326,65.562 511.834,67.743 512.574,69.651 C513.342,71.625 514.368,73.296 516.035,74.965 C517.703,76.634 519.376,77.658 521.349,78.425 C523.257,79.167 525.438,79.673 528.631,79.82 C531.831,79.965 532.853,80.001 541,80.001 C549.148,80.001 550.169,79.965 553.369,79.82 C556.562,79.673 558.743,79.167 560.652,78.425 C562.623,77.658 564.297,76.634 565.965,74.965 C567.633,73.296 568.659,71.625 569.425,69.651 C570.167,67.743 570.674,65.562 570.82,62.369 C570.966,59.17 571,58.147 571,50 C571,41.851 570.966,40.831 570.82,37.631\"><\/path><\/g><\/g><\/g><\/svg><\/div>\n<div style=\"padding-top: 8px;\">\n<div style=\" color:#3897f0; font-family:Arial,sans-serif; font-size:14px; font-style:normal; font-weight:550; line-height:18px;\">View this post on Instagram<\/div>\n<\/div>\n<div style=\"padding: 12.5% 0;\"><\/div>\n<div style=\"display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;\">\n<div>\n<div style=\"background-color: #F4F4F4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);\"><\/div>\n<div style=\"background-color: #F4F4F4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;\"><\/div>\n<div style=\"background-color: #F4F4F4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);\"><\/div>\n<\/div>\n<div style=\"margin-left: 8px;\">\n<div style=\" background-color: #F4F4F4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;\"><\/div>\n<div style=\" width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg)\"><\/div>\n<\/div>\n<div style=\"margin-left: auto;\">\n<div style=\" width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);\"><\/div>\n<div style=\" background-color: #F4F4F4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);\"><\/div>\n<div style=\" width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);\"><\/div>\n<\/div>\n<\/div>\n<div style=\"display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;\">\n<div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;\"><\/div>\n<div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;\"><\/div>\n<\/div>\n<p><\/a><\/p>\n<p style=\" color:#c9c8cd; font-family:Arial,sans-serif; font-size:14px; line-height:17px; margin-bottom:0; margin-top:8px; overflow:hidden; padding:8px 0 7px; text-align:center; text-overflow:ellipsis; white-space:nowrap;\"><a href=\"https:\/\/www.instagram.com\/p\/CdGxqRzJ97W\/?utm_source=ig_embed&amp;utm_campaign=loading\" style=\" color:#c9c8cd; font-family:Arial,sans-serif; font-size:14px; font-style:normal; font-weight:normal; line-height:17px; text-decoration:none;\" target=\"_blank\" rel=\"noopener\">A post shared by Burger King Brasil (@burgerkingbrasil)<\/a><\/p>\n<\/div>\n<\/blockquote>\n<p> <script async src=\"\/\/www.instagram.com\/embed.js\"><\/script><\/p>\n<h2 class=\"wp-block-heading\">What do these cases teach us?<\/h2>\n<p>Although it is increasingly difficult to gain consumer trust, consumer behavior and expectations change all the time and the role of brands is to anticipate this or adapt.<\/p>\n<p>Brands have come a long way to demonstrate that they care about what the consumer thinks. The challenge of the moment is just to keep your speech coherent with your actions.<\/p>\n<p>And to keep a speech faithful to the actions, the first step is to align expectations with the consumer, to be more transparent in what you do and in the way you do it. Without omitting information. Playing clean and together with the client.<\/p>\n<p>There was no problem with the taste of the sandwich. The problem was not being clear with the customer about what they were consuming. And all of this could have been avoided without harm.<\/p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>After almost one month of publicizing its new sandwich in Brazil, McDonalds had to withdraw it from circulation after accusations that the burger \u201cMcPicanha\u201d (something like McRump) does not actually have any rump cap in its composition, but rather a sauce that gives the product its flavor and name. The burger launch was even advertised [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":82026,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31,122],"tags":[],"class_list":["post-82020","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-everybody-writes","category-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What McDonald&#039;s And Burger King&#039;s Misleading Advertising Accusations Teach Us About Marketing And Brand Trust<\/title>\n<meta name=\"description\" content=\"Misleading ads by McDonalds and Burger King raises the debate over transparency and expectations between brands and consumers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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